Return and Refund Policy

Return and Refund Policy

1. Return Eligibility & Conditions

At Aora, we want you to love your purchase. If you’re not completely satisfied, you can return your item(s) within 14 days of delivery for a full refund.

Items Eligible for Return:

  • Items must be unworn, unwashed, and in original packaging.

  • All tags and labels must be intact.

  • The product must be free from makeup, perfume, or any signs of wear.

Items NOT Eligible for Return:

  • Final Sale Items (marked as non-returnable at checkout)

  • Customized or Personalized Items

  • Gift Cards

2. How to Request a Return

To ensure a smooth and free return process, all return requests must be placed through our official Aora website.

Step-by-Step Return Process:

  1. Submit a Return Request

    • Log in to your account and go to Orders & Returns.

    • Select the item(s) you wish to return.

    • Choose your preferred refund method (voucher or original payment method).

  2. Prepare Your Package

    • Pack your item(s) securely in the original packaging.

    • Ensure all tags and labels are still attached.

  3. Schedule a Pickup (for UAE orders only)

    • Our partner courier will contact you within 2-3 business days to arrange a collection.

    • International returns must be shipped at the customer's expense.

  4. Return Approval & Refund Processing

    • Once your return is received, it will be inspected within 2-3 business days.

    • If approved, the refund will be processed to your selected refund method.

3. Refund Methods & Processing Times

Refund to Original Payment Method:

  • Available for credit/debit card transactions.

  • Refunds will be processed within 5-7 business days after approval.

  • Your bank may take an additional 7-14 business days to reflect the refund.

Important Notes:

  • Cash on Delivery (COD) Orders: Cash refunds are issued.

  • International Orders: Customers outside the UAE are responsible for return shipping costs.

4. Exchange Policy

At this time, Aora does not offer direct exchanges.
If you’d like a different size or style, please return your item for a refund and place a new order.

5. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery.
We will arrange a free return and replacement at no additional cost.

📧 Support Email: hello@aora.ae
📞 Call Support: +971 52 723 5253