Return and Refund Policy

At Aora, we want you to love your purchase. If you’re not completely satisfied, you can return your item(s) within 14 days of delivery for a full refund.

Items Eligible for Return:

  • Items must be unworn, unwashed, and in original packaging.
  • All tags and labels must be intact.
  • The product must be free from makeup, perfume, or any signs of wear.

Items NOT Eligible for Return:

  • Final Sale Items (marked as non-returnable at checkout)
  • Customized or Personalized Items
  • Gift Cards.

1. How to Request a Return

To ensure a smooth and free return process, all return requests must be placed through our official Aora website.

Step-by-Step Return Process:

 Submit a Return Request

  • Log in to your account and go to Orders & Returns.
  • Select the item(s) you wish to return.
  • Choose your preferred refund method (voucher or original payment method).

          Prepare Your Package

  • Pack your item(s) securely in the original packaging.
  • Ensure all tags and labels are still attached.

          Schedule a Pickup (for UAE orders only)

  • Our partner courier will contact you within 2-3 business days to arrange a collection.
  • International returns must be shipped at the customer's expense.

          Return Approval & Refund Processing

  • Once your return is received, it will be inspected within 2-3 business days.
  • If approved, the refund will be processed to your selected refund method.

2.Refund Methods & Processing Times

Refund to Original Payment Method:

  • Available for credit/debit card transactions.
  • Refunds will be processed within 5-7 business days after approval.
  • Your bank may take an additional 7-14 business days to reflect the refund.

Important Notes:

  • Cash on Delivery (COD) Orders: Cash refunds are issued.
  • International Orders: Customers outside the UAE are responsible for return shipping costs.

3.Exchange Policy

At this time,Aora does not offer direct exchanges.If you’d like a different size or style, please return your item for a refund and place a new order.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery.
We will arrange a free return and replacement at no additional cost.

📧 Support Email: hello@aora.ae
📞 Call Support: +971 52 723 5253