Last updated: August 12, 2026

At Aora Athletics, we want you to have a smooth and confident shopping experience. Please read our return and exchange policy carefully before placing your order.

We offer a one-time exchange on eligible products within 14 days of delivery.

You may request an exchange if:

• The size does not fit
• You received the wrong item
• You received a damaged or defective item
• The product is unused and in original condition

Please note that once an item has been exchanged, it will not be eligible for any further exchange, return, or replacement, unless the exchanged item is damaged, defective, or incorrect.

To be eligible for exchange, the product must be:

• Unused, unworn, unwashed, and unaltered
• Free from perfume, stains, makeup marks, deodorant marks, or any signs of wear
• Returned with original tags, labels, packaging, and invoice
• In resellable condition

Aora Athletics reserves the right to reject an exchange request if the product does not meet these conditions.

Approved refunds will be processed within 7–14 working days through the original payment method or bank transfer. Bank, payment gateway, or third-party processing delays may take additional time.

Products purchased on sale, promotion, discount, bundle offer, clearance, or final-sale campaign are not eligible for exchange or refund, unless the customer receives a wrong, damaged, or defective item.

If an item purchased at regular price later goes on sale, the exchange will be processed according to the original order value or current stock availability, at Aora Athletics discretion.

To request an exchange, contact our customer support team through WhatsApp or email.

Please mention:

• Your order number
• Product name
• Reason for exchange
• Required size or replacement item
• Product pictures, if required

Our team will review your request and guide you through the next steps.

For size exchange or customer preference exchange, the customer will be responsible for courier/shipping charges.

If the exchange is due to a wrong, damaged, or defective item sent by Aora Athletics, we will cover the delivery charges after claim approval.

Return shipping within the UAE is arranged through our approved courier partners. For customers in the GCC or international markets, additional shipping fees and customs charges may apply and are the responsibility of the customer.

You may request order cancellation before the order has been processed or dispatched.

• For Cash on Delivery (COD) orders, cancellation requests must be made before dispatch.
• For prepaid orders, if the cancellation request is approved before dispatch, the refund will be processed within 7–14 working days through the original payment method or bank transfer.

Once the order has been shipped, it cannot be cancelled, and the exchange policy will apply.

The following items cannot be exchanged:

• Used, washed, altered, or damaged products
• Products without original tags, packaging, or invoice
• Sale, discounted, bundle, clearance, or final-sale items
• Accessories, socks, innerwear, or hygiene-sensitive products
• Customized or personalized items
• Items reported after the allowed exchange or claim period

This policy is governed by the laws of the United Arab Emirates. Any disputes arising in connection with this policy will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

For exchange requests or order support, please contact:

Aora Athletics UAE

• WhatsApp: +971 52 723 5253
• Email:  hello@aora.ae 
• Support Hours: Monday to Sunday - 9:00 AM – 6:00 PM (GST)

Aora Athletics UAE reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page with a revised "Last updated" date.