At Aora Athletics, we aim to deliver your orders safely, quickly, and smoothly across the United Arab Emirates. Please read our shipping policy before placing your order.

Aora Athletics delivers orders across all seven emirates - Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, through trusted third-party courier partners.

Delivery is available in major cities, towns, and selected remote areas, depending on courier service availability.

Once your order is placed, our team may contact you through call, SMS, WhatsApp, or email for order confirmation.

After confirmation, orders are usually processed and dispatched within 1–2 working days.

Orders placed on Fridays, public holidays, or weekends will be processed on the next working day.

Estimated delivery time after dispatch:

• Dubai, Sharjah, Ajman: 1–2 working days
• Abu Dhabi, Ras Al Khaimah, Fujairah, Umm Al Quwain: 2–4 working days
• Remote or free-zone areas: 3–5 working days
• Sale or festive season orders (e.g. Ramadan, Eid, DSF, White Friday): 3–7 working days

Delivery timelines may vary due to courier delays, weather conditions, public holidays, incomplete address details, or high order volume.

Aora Athletics offers free delivery across the UAE on orders above AED 500.

For orders below the free-shipping threshold, a flat shipping fee of AED 10 will apply at checkout.

Additional charges may apply for remote areas, oversized parcels, or special campaign updates.

For Cash on Delivery (COD) orders, please keep the exact amount in AED ready at the time of delivery.

Payment must be made to the courier rider before receiving the parcel. 

If the customer refuses to accept the order without a valid reason, Aora Athletics reserves the right to limit or cancel future COD orders.

Once your order is dispatched, you will receive a tracking number through SMS, WhatsApp, or email.

You can use the tracking details to check your parcel status through the courier partner's tracking system.

Courier partners usually make up to two delivery attempts. If the customer is unavailable, unreachable, or provides an incomplete address, the parcel may be returned to Aora Athletics UAE.

In such cases, re-shipping charges may apply.

Please provide complete and correct delivery details at checkout, including:

• Full name
• Complete address (building name, floor, apartment/villa number)
• Street name and area/community
• City and emirate
• Nearest landmark (recommended)
• Active UAE mobile number
• Alternate contact number, if available

Aora Athletics will not be responsible for delays or failed delivery caused by incorrect or incomplete customer information.

We try our best to deliver all orders on time. However, delays may occur due to courier issues, weather conditions (sandstorms, heavy rain), public holidays, stock verification, customs clearance, or peak sale periods.

If your order is delayed, please contact our customer support team with your order number at +971 52 723 5253

If your parcel is lost in transit or arrives damaged, please contact us within 48 hours of delivery.

Share your order number, parcel images, and issue details. After review, Aora Athletics may offer a replacement, exchange, store credit, or another suitable solution.

Aora Athletics ships to select GCC destinations.

• GCC countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar): Delivery within 3–7 working days after dispatch.

GCC shipping charges are calculated at checkout based on the destination, weight, and dimensions of the parcel.

Customs, duties, and taxes: The customer is responsible for any customs duties, import taxes, or clearance fees levied by the destination country. These charges are not included in the order total and must be paid directly to the courier or local customs authority upon delivery.

Aora Athletics is not responsible for delays caused by customs clearance in the destination country.

For shipping support, please contact:

Aora Athletics UAE

• WhatsApp: ​​+971 52 723 5253 
• Email: hello@aora.ae 
• Support Hours: Monday to Sunday, 9:00 AM – 6:00 PM (GST)

Aora Athletics UAE reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page with a revised "Last updated" date.